BSCOM234T Week 2 – Apply: Diversity and Nonverbal Communication
1. Jason, the president of Creative Consulting, believes everything about Creative Consulting is better than anywhere else, and he is especially proud of his business’ culture. Jason may be ___________.
a) in culture shock
b) from a high-context culture
2. What correctly describes the first step to improving how you express your feelings to others?
a) Being aware of your verbal behaviors
b) Practicing how you communicate verbally
c) Being aware of your nonverbal behaviors
d) Asking others for feedback
3. Haley has politely asked her coworkers to give her some personal space this morning. What is the study of personal space and the meaning of distance in our interpersonal relationships called?
4. Which vocal behaviors are a dimension of nonverbal communication?
b) All of these
c) Tone of voice
d) Rate of speech
5. Jason must take human communication training so he can gain a greater understanding in the study of human movement and gesture, also known as _________.
b) backchannel cues
6. Haley walks into work on Tuesday morning several minutes late. One co-worker said, “We thought you were still recovering from all of those Happy Hours.” But the co-worker noticed that Haley’s voice was flat, her brow was furrowed, and her eye contact was indirect and decided that she may not have received her good-natured joke in the way she intended. What theory describes how this co-worker adapted to Haley’s nonverbal communication?
a) Interaction adaptation theory
b) Emotional contagion theory
c) Expectancy violation theory
d) Interactional synchrony theory
7. Kameron was sitting by himself on a bench park, leaned over, with his head resting on his hands. A jogger approached and said, “Hey man, you look sad.” Kameron responded, “Huh? No, I’m just thinking.” Which difficulty in interpreting nonverbal behavior does this exchange exemplify?
a) Nonverbal interpretation is culture-based
b) Nonverbal messages are continuous
c) Nonverbal cues are multichanneled
d) Nonverbal messages are often ambiguous
8. During a phone conversation between Charles Fletcher and Kameron, Mr. Fletcher was able to infer something about Kameron’s mood and personality by listening to his vocal cues. That fact illustrates which of the following claims about nonverbal communication?
a) Nonverbal communication conveys more meaning than verbal communication
b) Nonverbal communication is usually believed over verbal communication
c) Nonverbal communication is present in most forms of interpersonal communication
d) Nonverbal communication metacommunicates
9. Mr. Fletcher stated that Creative Consulting placed a high value on their employees to achieve social and corporate cultural obligations. Which of the following cultures is Mr. Fletcher referring to?
a) Androgynous culture
b) Restrained culture
c) Short-term culture
d) Long-term culture
10. After watching the press conference on TV, Haley started to feel remorse because she believes she misinterpreted Kameron’s invitations to Happy Hour. If Haley buys flowers to apologize after this disagreement with Kameron, this would be an example of ___________.
b) adapting predictively
c) adapting reactively
d) refining the relationship
11. Alicia, the director of human resources, has made a goal to express her support and encouragement to Haley, who is going through a hard time. Alicia needs to ensure that her _____________________________.
a) support is primarily in the form of listening
b) nonverbal messages convey her support, even if her verbal ones don’t
c) verbal messages convey her support, even if her nonverbal ones don’t
d) nonverbal messages express the same sentiments that she conveys verbally
12. The human resources department advised employees at Creative Consulting to not speak about the situation involving Kameron and Haley at the workplace to avoid distractions. The culture at Creative Consulting quickly became a culture that relied heavily on nonverbal information to enhance message meanings not explicitly communicated through language. What type of culture is this known as?
13. During the press conference, Mr. Fletcher stressed that this world needs more cultures that value support from others and loyalty from the community. According to the six dimensions of culture, what type of culture is Mr. Fletcher referring to?
b) Tolerant of uncertainty
14. Jason notices how someone mirrors his gestures as they hold a conversation. This is an example of which of the following?
a) Perception checking
c) Territorial markers
d) Interactional synchrony
15. Kameron was born in 1982. He is goal- and team-oriented and focused on achievement. Kameron’s characteristics are typical of a person in which generational group?
a) Baby Boomers
b) Generation X
16. After the video has gone viral and the company’s culture has been exposed, Haley arrives at work and experience a sense of confusion, anxiety, and stress. Based on Haley’s reaction, what is she most likely experiencing?
b) Culture shock
17. Another co-worker named Brad stated that Creative Consulting’s culture is best described as emphasizing achievement, assertiveness, heroism, and material wealth. Which of the following best describes this type of culture?
a) masculine culture
b) low-context culture
c) high-context culture
d) feminine culture
18. Haley wants to adapt to the change in Creative Consulting’s culture, which is now more formal and less friendly. Therefore, one of the ways Haley adapts is by addressing each co-worker as “Sir” or “Ma’am” unless she is told differently. What type of adaptation has Haley used?
a) Explanatory adaptation
b) Adaptation through comparisons
c) Topical adaptation
d) Adaptation through language choice
19. 180 Public Relations recruited 10 individuals to participate in a focus group to evaluate the delivery of Jason’s video message. The PR firm asked participants to critique Jason’s vocal characteristics, eye contact, gestures, and appearance. However, a few focus group members find that they can only pay attention to one category at a time. These participants’ experiences support what challenge of interpreting nonverbal messages?
a) Nonverbal messages are often ambiguous
b) Nonverbal messages are continuous
c) Nonverbal interpretation is culture-based
d) Nonverbal cues are multichanneled
20. Haley tends to sit in the same seat at each weekly meeting. She became upset when someone else took her seat, which was unlike her. This behavior reflects which category of nonverbal behavior?
d) Body movement
21. Jason can’t seem to talk without using his hands. He is always pointing, shaping, and indicating size when he talks. How would you classify Jason’s actions?
22. Which of the following is the name for the zone of personal space used for personal interactions, typically ranging from 0 to 1.5 feet?
a) Social space
b) Personal space
c) Intimate space
d) Public space